Sales, service and Customer Relationship Management (CRM)Develop skills among your people which deliver a measurable increase in their value to the company and its customers.
Research, design and develop market segmentation model for engineering service provider. Create key account management tactics and deliver professional and solution selling skills to sales managers and sales executives.
Design and deliver customer care programme for facilities managers in high pressure environments. Uses actors and video role-play techniques. Includes:
Designed for engineers of a major computer services organisation to help build face-to-face and telephone communication skills required to service equities traders in a City investment bank.
Design and delivery of two-day workshops tailored for CRM project leaders in the pharmaceutical sector.
Training library: See examples of team / people development programmes designed to meet exact needs.
