Wentworth’s independent mystery shopper service is an outstanding management tool able to identify areas of improvement within the business, teams and individuals and so help a company be better placed to take on the competition.
Mystery shopper research offers independent intelligence about prospects, customers and staff to help build winning business strategies.
Our three hundred mystery shopper experts can approach organisations (without detection) on a face-to-face basis, on the telephone or over the Internet.
See some of the clients we work with
Wentworth’s mystery shopping service has helped many organisations to understand, objectively, the level of service that they provide, in order to establish or maintain best practice, monitor changes during a training or transition programme or benchmark their performance against that of their competitors.
Our customer research and mystery shopping services, linked to sales and service training programmes, can enable your organisation to outshine your competitors.
